FREQUENTLY ASKED QUESTIONS:
WHY DO YOU HAVE ONLY A FEW STYLES & SIZES AVAILABLE?
To better meet our customers' needs, we have paused production to upgrade our models, production line, and face our growing demand. We expect to resume production in early 2017. You can learn more about our progress by reading our newsletters.
Interested in ordering a pair, but don't see it available on the website? We have a limited inventory on hand at our factory in Colorado. Please send us an email at firstname.lastname@example.org with your inquiry. If we cannot currently fill your request, we will make sure that you are notified once we are again accepting new orders!
WHAT ARE SOM SHOES FOR?
If you're familiar with the SOM story, you know that Sense Of Motion Footwear was born because founder and avid runner Olie Marchal was experiencing back pain in his everyday life. Olie discovered that his footwear was the problem, so he set out to make his own pair of perfect shoes, here in America, that would allow his foot to function naturally as if you were barefoot.
SOM Footwear currently falls into the category of "casual sneakers", but we like to tell anyone who asks that they are great for any activity that you would be comfortable doing barefoot. Whether it be running, biking, hiking, dancing, Crossfit, street performing, parkour, traveling, working, walking the dog, running errands or spending a night on the town, SOM Footwear is your go-to shoe!
DO YOU MAKE SHOES FOR BOTH MEN AND WOMEN?
Yes, all of our shoes are unisex and gender neutral, which means they are meant to be worn by both men and women.
HOW DO I FIND OUT WHAT SIZE I AM?
All of our sneakers are true to American standard sizes. For women's sizes, simply add 1.5 (ex. a men's size 5 equals a women's size 6.5). Please see our Sizing Chart for specifications.
Worried about purchasing shoes without trying them on first? Have no fear, our 100% Satisfaction Guarantee allows you to make a free exchange or return. SOM Footwear is truly risk free to try!
"Once again, you have outstanding customer service--thank you for following up." P.G. - Dover, MA
HOW DO THE SOM SNEAKERS HOLD UP DURING AN INTENSE WORKOUT?
Although our design seems simple in nature, our shoes are extremely durable and built to last. The SP-L3 has been tested in the rugged Rocky Mountains (our backyard!) by our staff and have exceeded the expectations of many of our customers. We can spend all day telling you how awesome the shoes are, but we'd rather have our customers tell you themselves on our testimonials page.
HOW DO I KNOW WHICH MODEL WILL BEST SUIT MY NEEDS?
We currently offer four models- The Burger, The Nag-iisa, The SP-L3 and the SP-L3 Classic. All four models have the same foundation with a few material upgrades along the way.
The Burgher is our most basic model and is only offered in all black. The upper is constructed in a durable black canvas. It's great for casual wear and can be decorated with paint or markers, if you so desire.
The Nag-iisa offers the same podiatrist recommended features as The Burgher, but the upper is fashioned with fun, unique patterns. Each pattern is only available for a limited time.
The SP-L3 is our most popular shoe because it is the most weather resistant. Take the all features of the Burgher or Nag-iisa and upgrade the upper to CORDURA® fabric which is abrasion and water resistant yet lightweight and breathable. The SP-L3 is great for all of your urban adventures and nature excursions.
The SP-L3 Classic is our only all-leather model. It's great for work, dinner parties, or occasions where sneakers may not be appropriate.
WHAT IS THE DIFFERENCE BETWEEN THE WEATHERMAX65 FABRIC AND CORDURA FABRIC?
CORDURA® fabric (currently available in black) is designed for living and built to last, providing exceptional resistance to tears, scuffs and abrasions. We use a high quality light mesh for extra breathability, without compromising the CORDURA®'s water resistant properties.
WeatherMAX 65 (currently available in Pinyon Green and Yellow) is our highest performing fabric. It offers long term strength retention with excellent breathability and abrasion resistance. The HydroMAX finish raises the bar of hydrostatic performance and delivers unsurpassed water repellency, mildew and oil resistance without relying on environmentally unfriendly coating compounds. WeatherMAX 65 has antimicrobial properties and compliments our high quality light mesh which adds extra breathability, without compromising the WeatherMAX's water resistant properties.
HOW DO I WASH MY SOMS?
Easy! Simply toss your shoes in the wash machine on the normal setting with cold water and soft soap. Let them dry in the shade. For the all-leather SP-L3 Classic, we recommend hand washing.
Guarantee and Customer Service:
WHAT IS YOUR EXCHANGE/RETURN POLICY?
If for any reason you are not satisfied with your purchase, you are welcome to exchange or return it for a full refund if the shoes are in the original, unused condition and the return is made within 30 days from the purchase date. It’s pretty simple, if you don’t like them, don’t wear them, or if you just think you might like a different color or style let us know right away so we can send you the pair you really want. For more details on our return policy and 100% Satisfaction Guarantee, please visit: Company Policies.
WHAT IS THE SOM CASH-BACK REFERRAL PROGRAM?
We don't have much of a sales staff since we are busy handcrafting your shoes, so we need your help! If you love your SOMs, tell your family, friends, neighbors, mail carrier, dog groomer and anyone else you meet about SOM! When you purchase your own pair, you will set up an account on our website. When you refer your friends and family to the site, remind them to type:
Referred By: (your full name), in the comment box.
When you have sold a pair of shoes to a new customer we will send you a check for $5.00. It's that simple!
HOW DO I GET THE REPEAT CUSTOMER DISCOUNT?
We offer repeat customers a discount of $5 per full priced purchase. This discount will be applied manually after you place your order.
*BONUS* For a limited time, all of our repeat customers will receive free shipping on their orders. Check out our other repeat customer benefits.
I'VE HAD MY SOMS FOR A WHILE NOW AND THE SOLE IS STARTING TO WEAR OUT. CAN YOU RESOLE THEM?
As long as there isn't a hole in the sole, we'd be happy to resole your shoes. Please email us a picture of your soles at email@example.com and we will give you further instructions. See how resoling is also part of our repeat customer benefits. Check out our behind the scenes look at our resoling process.
IF I DON’T WANT TO PURCHASE MY SOM SNEAKERS ON YOUR SECURE WEBSITE IS THERE A PLACE WHERE I CAN BUY THEM IN PERSON?
SOM sneakers are currently available at the following locations- Jagged Edge in Telluride, Colorado. We also have an outlet store attached to our factory in Montrose, CO that is open to the public most Thursdays from noon-6pm. We are located at 1006 N. Cascade Ave. in beautiful Montrose, CO.
Want to see SOM in your hometown? Ask your favorite local retailer to contact us via email regarding carrying our shoes!
Keep in mind that we offer full refunds for shoes returned within 30 days in the original, unused condition, allowing you to try out SOM Footwear risk free.
About the factory:
Our Outlet Store is generally open to the public every Thursday from 12pm - 6pm. Please give us a call before coming over to confirm that we are open and available! You can also visit any time throughout the week by calling to make an appointment. We are located at 1006 N. Cascade Ave. in beautiful Montrose, CO.
Still have questions? Send an email to firstname.lastname@example.org or leave your questions in the comment box when you place your order. We will only process your order once all of your questions are answered satisfactorily.
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