FREQUENTLY ASKED QUESTIONS (FAQ):
WHAT ARE SOM SHOES FOR?
SOM Footwear is a casual sneaker designed to be versatile or multipurpose. The roomy toe box and the zero drop flexible sole provide balance and stability which allow users to do pretty much anything. Whether it be minimalist running, biking, hiking, dancing, fencing, Crossfit, street performing, parkour, playing capoeira, traveling, working, walking the dog, running errands, or spending a night on the town, SOM Footwear is your go-to shoe!
If you're familiar with the SOM story, you know that Sense Of Motion Footwear was born because founder and avid runner Olie Marchal was experiencing back pain in his everyday life. Olie discovered that his footwear was the problem, so he set out to make his own pair of shoes, here in America, that would allow his foot to function naturally as if he were barefoot.
DO YOU MAKE SHOES FOR BOTH MEN AND WOMEN?
Yes, all of our shoes are unisex and gender neutral. They are meant to be worn by both men and women. You’ll see both men’s and women’s sizing listed when ordering.
WHAT IS YOUR EXCHANGE/RETURN POLICY?
We want your feet to be happy in the right shoe. We offer one free and easy exchange or one return as part of our 100% Satisfaction Guarantee. If you are looking to exchange or return your shoes, upon request we provide the return shipping label and take care of things from there! You are welcome to return your SOMs for a full refund if the shoes are in the original, unused condition and the return is made within 30 days of the purchase date. You can see more details of our policy here.
HOW DO I FIND OUT WHAT SIZE I AM?
Our sneakers are true to American standard sizes. We have a standard fit in the heel with a wide toe box. We generally suggest ordering your usual size. Our shoes are unisex, though we use men’s sizing. For women’s sizes, simply add 1.5 to the men’s size (ex: a men’s 5 is a women’s 6.5). To help keep the math to a minimum, we list both men’s and women’s sizes on our sneakers.
Worried about purchasing shoes without trying them on first? Have no fear, our 100% Satisfaction Guarantee allows you to make a free exchange or return. Trying SOM Footwear is truly risk-free!
If you still have questions about sizing, check out our Sizing Chart for specifications.
HOW DO I KNOW WHICH MODEL WILL BEST SUIT MY NEEDS?
We currently offer several models that you can find here, All of our models have the same footbed foundation and general design. There is a product specifications page that express the differences between models.
Please note that our SO Me! (only offered to repeat customers ) model lets you decide on the look of your shoes! If you want your own unique shoe where you pick the fabric, this is the perfect option for that one-of-a-kind look.
There are also our Sole Mates; different from any other model. Every so often we have shoes that do not make it to full production. Although available in only a few sizes you never know what you may find, so it’s best to check back often.
We are always thinking about our next model. If you have any ideas, feel free to let us know!
HOW DO I GET THE REPEAT CUSTOMER DISCOUNT?
Our repeat customers enjoy a $5 discount on a full-priced shoe purchase and a free resole of their previous pair. These discounts are applied manually, so they won’t show up when you make your order. Be sure to remind us in the notes that you are a repeat customer and we’ll take it from there!
Our international customers don't yet have free shipping but they do receive $5 discount on a regular priced shoes. See all of our repeat customer benefits here!
ARE SOMS VEGAN?
Yes, our models are vegan! For more information on the materials used for each model, see our product specifications.
HOW DO SOMs HOLD UP OVER TIME?
We are committed to providing high-quality footwear to our customers and test every model in the rugged Rocky Mountains (our backyard!). We use durable materials for our uppers and, when the tread starts to wear, we offer resoling to extend the life of SOMs even further.
But don’t just take it from us; check out some of our customer testimonials to see how SOMs have performed out in the world.
HOW DO I WASH MY SOMS?
Easy! Simply toss your shoes in the washing machine on the normal setting with cold water and gentle soap. Let them dry in the shade; never use direct heat.
I'VE HAD MY SOMs FOR A WHILE NOW AND THE SOLE IS STARTING TO WEAR OUT. CAN YOU RESOLE THEM?
We are proud to offer resoling to our customers! Please email us a picture of your soles at email@example.com and we will confirm if they are ready to be resoled (it is very difficult to resole if there are any holes). Then, add "Resoling" to your cart from our shop to begin the process. Free resoling is also part of our repeat customer benefits; we'll send you the discount code when you send us the photos of your soles.
WHAT IS THE SOM CASH-BACK REFERRAL PROGRAM?
Spread the word! If you love your SOMs, tell your family, friends, neighbors, mail carrier, dog groomer and anyone else you meet about SOM! When you purchase your own pair, you will set up an account on our website. When you refer your friends and family to the site, remind them to type:
Referred By: (your full name), in the comment box.
When we have sold a pair of shoes to that new customer, we will send you a check for $5.00. It's that simple!
IF I DON’T WANT TO PURCHASE MY SOM SNEAKERS ON YOUR SECURE WEBSITE, IS THERE A PLACE WHERE I CAN BUY THEM IN PERSON?
We have an outlet store attached to our factory in Montrose, CO that is open to the public most Mondays-Thursdays from 9am-5pm. You can also give us a call to make sure we don't have special events outside of the factory. Factory tours are by appointment. We are located at 1006 N. Cascade Ave. in beautiful Montrose, CO.
Want to see SOM in your hometown? Ask your favorite local retailer to contact us via email regarding carrying our shoes!
Keep in mind that we offer full refunds for shoes returned within 30 days in the original, unused condition, allowing you to try out SOM Footwear risk free.
Our Outlet Store is generally open to the public Mondays-Thursdays from 9am - 5pm. If you are traveling, give us a call to plan ahead and make sure we are not away to a special event. Factory tours are by appointment. We are located at 1006 N. Cascade Ave. in beautiful Montrose, CO. Factory hours are 8am - 5pm Monday to Thursday.
Still have questions? Send an email to firstname.lastname@example.org or leave your questions in the comment box when you place your order. We will only process your order once all of your questions are answered satisfactorily.
Stay up to date by subscribing to our newsletter or following us on social media!